FREE SHIPPING for orders over €100 within the EU

CUSTOMER SERVICE USA

We usually respond within 24 hours of receiving your email.

Click here to track the status of your US order.

Click here for information on how to return an order.

FREQUENTLY ASKED QUESTIONS

ORDERING

HOW CAN I PAY FOR MY ORDER?

WHERE DO I ENTER A COUPON CODE?

DO YOU ACCEPT GIFT CARDS?

WHERE CAN I CHECK THE STATUS OF MY ORDER

DO YOU CHARGE SALES TAXES

WHAT MEANS ORDER STATUS "COMPLETE"?

CAN I CANCEL MY ORDER AFTER IT IS PLACED?

SHIPPING

DO YOU SHIP INTERNATIONALLY?

WHERE DOES MY ORDER SHIP FROM?

WHEN CAN I EXPECT MY ORDER TO SHIP?

DO YOU OFFER RUSH ORDERS?

VAT TAXES & CUSTOMS

Important Notice

Do I have to pay EU VAT when ordering from outside the EU?

Why does the price look the same with and without VAT at checkout?

Will I have to pay VAT, customs duties, or import fees in my country?

Are there any order value limits for VAT or duty-free imports?

Who collects VAT and import fees?

Can I prepay VAT and customs fees at checkout?

How can I estimate VAT and customs costs before ordering?

RETURNS

WHAT IS OUR RETURN POLICY?

WHEN WILL I RECEIVE A REFUND?

WARRANTY

WHAT IS YOUR WARRANTY POLICY

HOW DO I SUBMIT A WARRANTY?

WHAT IS YOUR FULL WARRANTY POLICY?