Yes, we charge EU VAT taxes required by law. On our website we display the price including VAT taxes.
WHAT MEANS ORDER STATUS "COMPLETE"?
This means your order has been processed and left our warehouse.
CAN I CANCEL MY ORDER AFTER IT IS PLACED?
Please contact us at email@example.com as soon as you decide to cancel your order. If your order has not been shipped, we can cancel your order for a full refund if your package has not yet left the warehouse.
If your order has been processed and shipped, please follow our RETURN POLICY.
Orders that were placed on our EUROPEAN website will be shipped from AUSTRIA
WHEN CAN I EXPECT MY ORDER TO SHIP?
Any order placed by 12:00 PM CET Monday - Friday (excluding public holidays) will usually ship the same or the day after. within 1-2 business days. If you’ve placed an order after 12:00 PM CET or on a weekend, your order will usually be processed within 1-2 business days.
DO YOU OFFER RUSH ORDERS?
We currently do not offer expedited shipping within EUROPE.
Once the returned item is received and back in the warehouse, refunds should be reflected on the account that was used during the purchase within 5-10 business days.
WHAT IS YOUR WARRANTY POLICY
Most TRU PRO rackets and bags are covered by a limited warranty for defective material for six months from the date of purchase of the original product when purchased on our website.
HOW DO I SUBMIT A WARRANTY?
To return a product that is under warranty, please email us at firstname.lastname@example.org to obtain a return address and return number. Proof of an invoice or receipt from TRU PRO is required.
WHAT IS YOUR FULL WARRANTY POLICY?
Most TRU PRO rackets and bags are covered by a limited warranty for defective material for six months from the date of purchase of the original product when purchased on the Website. Repairing or replacing a warranted product does not extend the applicable warranty period. Proof of an invoice or receipt from TRU PRO is required. It is at our discretion to either repair or replacement the product. No warranty will be granted if a racket is improperly handled (strung incorrectly, added repairs, extreme signs of wear and tear, or beyond the warranty period.) Rackets must be returned strung. For replaceable parts like grips, grommets, or strings, we do not offer a warranty. Items that are sent to the warranty department in AUSTRIA but upon inspection are considered not being covered by the TRU PRO warranty policy and will be returned to the customer. The customer will pay for return freight.
To return a product that is under warranty, please email us at email@example.com obtain a return address and return number. You are responsible for covering shipping charges for all returns.